MUSEUM POLICIES

Guests visiting MIM enjoy a unique collection of instruments from around the world. Help us keep these instruments safe so that our children, grandchildren, and their grandchildren can enjoy them for many years to come. To ensure the safety of our guests and the collection, MIM has established the following policies:

• Food and beverages, including water, are not permitted outside of Café Allegro or the PNC Bank Family Center. No outside food or drink is allowed inside the museum.
• The following items must be checked at Guest Service: 
  • Backpacks, purses, and bags worn on the back 
  • Bags larger than 18 inches by 18 inches 
  • Non-stroller baby carriers 
  • Umbrellas 
  • Tripods and selfie sticks 
  • Personal instruments 
  • Any other similar items

• Instruments and objects on display may not be touched except in the Experience Gallery and Encore Gallery on the first floor. Please keep a distance of at least six inches from all exhibit barriers.
• Non-flash photography is permitted for personal use in the galleries unless otherwise indicated.
• Babywearing is permitted only via slings or carriers worn on the front of the body.
• Complimentary wheelchairs, scooters, walkers, and baby strollers are available on a first-come, first-served basis at Guest Service and must be returned before exiting the building.
• MIM reserves the right to inspect all items carried into or out of the museum.
• Weapons (handguns, pepper spray, knives, etc.) are not permitted on the premises.
• Children under 12 must be accompanied by a responsible adult at all times during their visit.
• Smoking is permitted only in designated outdoor areas and is not allowed within 20 feet of the front entrance. E-cigarettes may be used in designated outdoor smoking areas only and are not permitted inside the museum.
• For the courtesy of the other guests, please silence cell phones when in the galleries.

MIM strives to exceed ADA requirements whenever possible and offers a variety of accessible features. For a full list of available accommodations, visit our Accessibility and Inclusion page.

• The MIM Music Theater has a limited number of accessible and companion seats throughout the venue. They are available on a first-come, first-served basis and must be requested when purchasing tickets.
• Photography and audio or video recording in the theater are prohibited unless guests are notified otherwise.
• Texting is prohibited during performances.
• Late seating at theater performances will take place at the discretion of the House Manager.
• All sales and transactions are final. MIM does not offer refunds or exchanges. If guests are unable to attend a concert, tickets can be donated for a tax deduction by submitting this form. Donations must be made before the start of the performance.
• MIM does not sell concert tickets through third-party ticket merchants. Tickets purchased from an unauthorized merchant may be counterfeit, stolen, or in violation of resale policies. MIM cannot assist with inquiries regarding these purchases. If you purchase from an unauthorized merchant, your ticket may be priced significantly above face value. MIM reserves the right to cancel any order associated with ticket reselling sites. We encourage guests to protect themselves by purchasing tickets directly from MIM.org, in person at MIM, or by phone at 480.478.6000.

All policies are subject to change.

For any questions, please contact MIM Guest Service at 480.478.6000 or guestservice@MIM.org.